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Parafest [clear filter]
Wednesday, October 14


Leveraging New Features in Parature
Learn about new features in Parature including unified portal, globalization capabilities, and more to help you better service customers and gain more insights into your service success.

Wednesday October 14, 2015 4:30pm - 5:30pm
Thursday, October 15


Extending Service Across the Enterprise
In this session we will review multiple use case examples for Internal Helpdesk, where the support team could be from Information Technology, to Human Resources, or to other internal departments that are responsible for supporting employees of the same company. We will explore a number of Parature features and configurations which are best used for Internal Helpdesk use cases. 

Thursday October 15, 2015 8:00am - 9:00am