CRMUG Summit 2015 has ended
CRMUG Summit 2015 Content is nearly finalized.   Minimal updates may be made however through mid-September 2015.  

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Tuesday, October 13


Chapter Leader Training
Fly in early to attend the ENERGIZE Leadership Training on Tuesday, October 13, 2015. Kick off your 2015 Summit with valuable leadership training to equip you with skills that can be applied to your chapter leadership role as well as in your professional career. We will cover topics such as effective communication skills, how to increase chapter attendance, and more valuable training specifically for chapter leaders. Are you taking an Academy training course in the morning or afternoon? Join us during the time you’re not in session to get the most out of education available during this week. http://www.eventbrite.com/e/energize-chapter-leader-training-2015-registration-17486611927

avatar for Onika Allen

Onika Allen

Regional Chapter Director, Dynamic Communities
I am passionate about building the GPUG community. Overall, I am responsible for ensuring the programmatic health, success, and vitality of 170+ chapter communities around the world. I will be running around Summit to ensure that we are building, training, recognizing, and retaining... Read More →

Tuesday October 13, 2015 8:30am - 2:00pm
Atlantis: Paradise D & E


Volunteer Immersion at CRMUG Summit
This event for volunteers across the User Groups (AXUG, CRMUG, GPUG, and NAVUG) will feature guest speakers who will talk about how to cultivate and develop your leadership skills; additionally, we’ll announce a new volunteer recognition program on which we’d like your feedback. Joining us will be Andy Hafer, Dynamic Communities founder and CEO, and Chris Elmore, who has mastered leadership techniques throughout his career as a speaker and author and in roles including help desk support, project manager, consultant, sales and marketing leader. Advance registration is required online: http://volunteer-immersion-at-summit15.eventbrite.com

avatar for Chris Elmore

Chris Elmore

Evangelist, AvidXchange
AP Automation has been his life since 2000. Chris Elmore has helped over 500 companies realize their paperless dream through a variety of roles including: help desk support, project management, consulting, leadership, sales, management, marketing - and as a speaker and author. Chris’s... Read More →
avatar for Laura Hoverson

Laura Hoverson

CRMUG Program Coordinator, Dynamic Communities, Inc.
Laura is the program coordinator for CRMUG. She loves working with members and hearing what they want to learn and share! She is energized by the ways CRMUG helps members gain confidence in using Dynamics CRM and engages members as volunteer-leaders within the community. She enjoys... Read More →

Tuesday October 13, 2015 2:00pm - 4:30pm
Atlantis: Paradise D & E
Wednesday, October 14


How to Use Fear to Your Advantage
Some consider George Kourounis to be fearless, but nothing could be further from the truth. It takes a certain kind of person to drive into the eye of a hurricane, to dangle from a rope over a steaming volcano or to jump into a pond with thousands of hungry piranhas, and although Kourounis has done all these things (and much more), he was not without fear. While the adventures you experience at CRMUG Summit are less life threatening, your adrenaline may still run high: perhaps you're presenting a session for the first time, or back at the office you're undertaking an upgrade or implementing a new add-on. By understanding why we are afraid to do something and by analyzing the possible outcomes, Kourounis shows that fear is not only something that can be managed & controlled, it is a vital element to accomplishing anything worthwhile. Whether in business, personal challenges or extreme exploration, fear is what gives us an edge. Kourounis teaches us how to harness our fear, and use it to our advantage.


Wednesday October 14, 2015 8:00am - 9:15am
Hall 3


Let the Source Be With You - CustomerSource
CustomerSource is all new and improved. Join this session and get a glimpse into the new look of the tool designed to help you successfully use and engage your CRM solution. Find out where the information is housed, how to search for what you need, locate trainings, and more. This session is shared across the User Group Summit conferences, with attendees from all User Groups (AXUG, CRMUG, GPUG, and NAVUG) invited to attend.


Arlin Fisher

Sr. Product Manager, Microsoft

Wednesday October 14, 2015 9:45am - 10:45am


CRMUG Opening General Session - Microsoft Keynote
Customer engagement will separate the best from the rest in 2016. Join Bob Stutz, Corporate Vice President of Microsoft Dynamics CRM, as he shares first-hand the excitement around Microsoft Dynamics CRM and presents the vision for the solution and how users can leverage connected data and insights across sales, service and marketing to provide a superior customer experience. 

avatar for Bob Stutz

Bob Stutz

Corporate Vice President, Microsoft
Bob Stutz brings more than 20 years of business applications development experience to Microsoft Corp. As corporate vice president of Microsoft Dynamics CRM, he is responsible for defining the long-term strategy and technology direction as well as the development and delivery of on-premises... Read More →

Wednesday October 14, 2015 11:15am - 12:25pm
Thursday, October 15


CRMUG General Community Session
The CRMUG General Community Session will sharing insight and perspective across your Dynamics CRM User Group.  We'll have recent CRMUG All-Stars share some insight and introduce this year's CRMUG All-Stars.   We'll also have some exciting announcements around your user group, including an introduction to a Volunteer Rewards Program among other items.  

Thursday October 15, 2015 11:00am - 12:00pm
Friday, October 16


Back to School: How CRMUG Academy Will Advance Your Career
In this CRMUG session, Rich Beliveau, Academy Director for Dynamic Communities and all the User Groups, will provide insight to the infamous CRMUG Blackbelt Training programming which is specifically geared for those new and aspiring to become better Dynamics CRM Administrators or project owners.  Rich will also cover other elements to training across CRMUG that involves technical and functional topics.   

avatar for Rich Beliveau

Rich Beliveau

Academy Director, Dynamic Communities Inc.

Friday October 16, 2015 1:00pm - 2:00pm