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Engaging Microsoft [clear filter]
Wednesday, October 14
 

1:30pm

Next Generation of Customer Service
Come to this session to hear the exciting vision around the next generation of customer service and how Microsoft's service offering will lead when it comes to this innovation. For attendees looking at ways to go above and beyond their current offering to keep pace with the latest and even upcoming trends in customer service and customer engagement, this session is for you. This session is focused around "Parature by Microsoft" as part of Parafest at Summit, held simultaneously with CRMUG Summit 2015. 

Speakers

Wednesday October 14, 2015 1:30pm - 2:30pm
C4
 
Friday, October 16
 

10:30am

Microsoft Industry Conduit: Financial Services
This Microsoft conduit roundtable discussion will feature industry lead from Microsoft, Tom Feher, discussing trends & opportunities for organizations throughout the Financial Services sector. This will be a presentation with an emphasis on how Microsoft is looking at the industry and a discussion on how everyone is working towards Dynamics CRM success in this industry. 

Speakers
avatar for Tom Feher

Tom Feher

Financial Services Industry Director, Microsoft Corporation
Tom Feher has more than 20 years of experience in financial services sales and technology. He is Financial Services Industry director at Microsoft Dynamics CRM, where he is responsible for driving all aspects of business development, including industry strategy, solutions, strategic... Read More →


Friday October 16, 2015 10:30am - 11:30am
E1

10:30am

Microsoft Industry Conduit: Manufacturing
This Microsoft conduit roundtable discussion will feature industry lead from Microsoft, Gil Garcia, discussing trends & opportunities for organizations throughout the Manufacturing sector. This will be a presentation with an emphasis on discussion on how Microsoft is looking at the industry and how everyone is working towards Dynamics CRM success in this industry. 

Speakers
avatar for Gil Garcia

Gil Garcia

Director US Dynamics Mfg & CPG, Microsoft
Dynamics AX and CRM- Industrial Equipment Mfg./Automotive/ A&D/High tech/Chemicals/Primary metals/Life Sciences/Durable CPG (MTS)/Non Durable CPG/Food and Beverage


Friday October 16, 2015 10:30am - 11:30am
A2

10:30am

Microsoft Industry Conduit: Professional Services
This Microsoft conduit roundtable discussion will feature industry lead from Microsoft, Ted Kempf, discussing trends & opportunities for organizations throughout the Professional Services sector. This will be a presentation with an emphasis on discussion on how Microsoft is looking at the industry and how everyone is working towards Dynamics CRM success in this industry. 

Speakers
avatar for Ted Kempf

Ted Kempf

Director Service Industries, Microsoft
Ted Kempf Service Industries Director, Microsoft Dynamics As Service Industries Director, Ted Kempf is responsible for developing and managing the execution of Microsoft Dynamics enterprise business solutions for the U.S. Service Industries. Prior to joining Microsoft, Mr... Read More →


Friday October 16, 2015 10:30am - 11:30am
A3

10:30am

Microsoft Industry Conduit: Public Sector
This Microsoft conduit roundtable discussion will feature industry lead from Microsoft, Herb Quinde discussing trends & opportunities for organizations throughout the Public Sector.   This will be a presentation with an emphasis on discussion in how Microsoft is looking at the industry and how everyone is working towards Dynamics CRM success in this industry. 

Speakers

Friday October 16, 2015 10:30am - 11:30am
A5

1:00pm

Microsoft Industry & Member Showcase: Financial Services - SEI
This session will highlight SEI a user of Microsoft Dynamics CRM within the Financial services sector. Join Dan Madden, Investment Manager Services with SEI, as he shares end-to-end Dynamics CRM trials and tribulations, and most importantly, successes of using Dynamics CRM.

Speakers
avatar for Dan Madden

Dan Madden

CRM Specialist, SEI
CRM Best Practices: - Administration - Implementations - Dashboards / Reporting - Database Integrity - Sales and Marketing Alignment - Marketing Automation - Business Processes


Friday October 16, 2015 1:00pm - 2:00pm
E1

1:00pm

Microsoft Industry & Member Showcase: Manufacturing – Kingston Valves
This session will highlight Kingston Valves a user of Microsoft Dynamics CRM within the Manufacturing sector. Join Mark Nastri, National Sales Manager with Kingston Valves, as he shares end-to-end Dynamics CRM trials and tribulations, and most importantly, successes of using Dynamics CRM.

Speakers

Friday October 16, 2015 1:00pm - 2:00pm
E2