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Wednesday, October 14
 

9:45am

10 Tips for Success When Designing CRM Solutions
Designing solutions for Dynamics CRM is not like designing solutions for any other software. This presentation will show 10 tips that should be used when designing and configuring solutions in CRM.

Speakers
avatar for Gustaf Westerlund

Gustaf Westerlund

CTO, MVP, CRM-Konsulterna


Wednesday October 14, 2015 9:45am - 10:45am
D3

9:45am

CRM Workflows & Dialogs 101
In this session, we'll demonstrate how to write basic Workflows and Dialogs to accomplish common tasks in CRM. This session is for those who have heard of Workflows but have not ever created one or are unsure of how they can be used most effectively.

Speakers
avatar for Mark Rockwell

Mark Rockwell

President, Rockton Software
Life.


Wednesday October 14, 2015 9:45am - 10:45am
D1

1:30pm

The CRM Superhero’s Tips, Tricks, and Toolbox
If you want to put some new shine on your implementation to ensure it is at its best, then this is the session for you.  Join CRM MVP Scott Sewell for this fun session and we'll fly up, up, and away to look at some of the best free CRM configuration tools from across the landscape. You’ll discover how they can help transform you into your super-CRM-configurator-persona. This session will be repeated on Oct. 16th 2:15 pm (see ADC15R).

Speakers
avatar for Scott Sewell

Scott Sewell

Senior Solution Architect, CRM MVP, Hitachi Solutions, Ltd
For the past 9 years, Scott has served as a Microsoft Dynamics CRM Solution Architect for Hitachi-Solutions (formerly as CustomerEffective). Additionally, Scott has been named a Microsoft Dynamics CRM MVP for the past 6 years. With 20 years of experience in software project implementations... Read More →


Wednesday October 14, 2015 1:30pm - 2:30pm
D4

1:30pm

Working with Tons of Data in CRM
This session dives into the tips, tricks, best practices, and the MUST DOs when working with tons of data in your Dynamics CRM environment. Designed for the CRM Administrator, don't miss this chance to learn the top tricks of the trade when working with large amounts of data!

Speakers
AF

Alex Fagundes

PowerObjects


Wednesday October 14, 2015 1:30pm - 2:30pm
D3

1:30pm

Civilized CRM
In small and mid-sized business, Administrators often have the liberty of moving a little too fast and being a bit sloppy. As your CRM usage expands, this creates a growing problem. Find out how applying strong documentation and change management will civilize your CRM, provide stability to your Users, and make your system easier to support.

Speakers
avatar for Britta Scampton

Britta Scampton

Systems Design Engineer, BGM TruNorth Wealth Partners


Wednesday October 14, 2015 1:30pm - 2:30pm
C3

1:30pm

CRM Customization Preparedness: A Planning Perspective
Most organizations using or planning to use CRM will require customizations unique to them and/or their industry. To reduce unnecessary manual efforts and duplicated fields and to increase CRM efficiency, you need to plan things out before beginning the customizations. This session will focus on what you need to consider as a CRM Administrator before diving into the customizations, to optimize your time and user adoption.

Speakers
avatar for Jamie Whited

Jamie Whited

Director of Customer Experience, The Icebox
I have spent over 7 years immersed in the Microsoft CRM and Marketing Automation world. I have experience from all perspectives including training customers, implementation of these solutions, being an end user and even from a partner perspective. If you are passionate about CRM or... Read More →


Wednesday October 14, 2015 1:30pm - 2:30pm
D1

4:30pm

Dissecting the Administrator's O365 Experience with CRM
With new features in Microsoft Office 365 and Dynamics CRM, project owners and administrators need to think about how to best enable and use those features for their organization. This session walks us through some best practices in using Dynamics CRM & O365 from an administrative viewpoint.

Speakers

Wednesday October 14, 2015 4:30pm - 6:00pm
D8

4:30pm

Your Dynamics CRM Reporting Smorgasbord
There’s a veritable plethora of Dynamics CRM Reporting options provided out of the box – and beyond!  Join Dynamics CRM MVP Scott Sewell and sample your way through the report wizard, charts, and dashboards, all the way to more complex reporting needs with SSRS and other options. Scott will serve up all you need to satisfy your business intelligence appetites. 

Speakers
avatar for Scott Sewell

Scott Sewell

Senior Solution Architect, CRM MVP, Hitachi Solutions, Ltd
For the past 9 years, Scott has served as a Microsoft Dynamics CRM Solution Architect for Hitachi-Solutions (formerly as CustomerEffective). Additionally, Scott has been named a Microsoft Dynamics CRM MVP for the past 6 years. With 20 years of experience in software project implementations... Read More →


Wednesday October 14, 2015 4:30pm - 6:00pm
D1

4:30pm

Org-nado - A Deep Dive Into the Technical Details of Estimating and Delivering a Combined Org 2015 Upgrade
This session offers a structured discussion with some out-of-the-box thinking applied to a large CRM project and the challenges involved in engaging a substantial CRM development team. Topic highlights include: Estimation techniques for planning and re-imagining of combining orgs to take advantage of new platform features; description of an automated build process combing multiple separate 2011 orgs (utilizes SSIS with custom pipeline components); consideration when supporting a full complement of developer sandboxes, dev, QA and production environments; and an Overview of custom ‘entity versioning and history for unmanaged solutions’ to help reduce chaos when supporting simultaneous solution development.

Speakers
avatar for Gene Olafsen

Gene Olafsen

FMGlobal
Gene is a hands-on, lead by example, architect/manager with almost 30 years of best-practice oriented, software lifecycle experience. He is the author of several programming books and appreciates what CRM Dynamics brings to the enterprise. Early career experience include supporting... Read More →
avatar for Satish Srinivas

Satish Srinivas

Sr Software Engineer, FMGlobal
I have 15 years of experience in development of large enterprise application in web, client service, mobile, SQL server [2000-2014], SSRS [2000-2014] and Dynamic CRM [4.0-2015]. My interest in CRM compasses enterprise security design, scale and performance. My current role is to drive... Read More →


Wednesday October 14, 2015 4:30pm - 6:00pm
C3

5:00pm

SQL for Dummies: Standard SQL to Manage Your Data
Just as there is a book, “Astro Physics for Dummies”, there too is a session "SQL for Dummies". We are not calling you dumb; quite the contrary. This session is meant to serve those who consider their knowledge of SQL at the beginner level, and who want more in-depth knowledge to get started. Learn how to query SQL tables within Microsoft SQL Server, the basic query for tables, and database views and how to write them. No prior knowledge of SQL is required to be successful in this session. If attending all three SQL sessions, please consider this Part I of the series. This session is shared across the User Group Summit conferences, with attendees from all User Groups (AXUG, CRMUG, GPUG, and NAVUG) invited to attend.

Speakers
JK

Jeremy Kingry

eBECS North America


Wednesday October 14, 2015 5:00pm - 6:00pm
A1
 
Thursday, October 15
 

8:00am

Administering Customer Service New Features
Service updates in Dynamics CRM 2013 SP1, 2015, and of course CRM Online bring new features involving entitlements, SLAs, timers, child cases, routing rules, and queues. Latest acquisition of FieldOne and extensions of Parature from Microsoft, brings up the question what could be expected for better Customer Service engagement. This educational session will provide you an overview of "Things learned from the field".

Speakers
avatar for Carsten Groth

Carsten Groth

Technical Product Manager, FLS
Currently I am a Technical Product Manager at FLS and Microsoft Most Valuable Professional (MVP) Microsoft Dynamics CRM since 2012. I am responsible for the CRM Partner Program and developing the roadmap for our portfolio around ISV Add-Ons. Prior to FLS, I worked for different CRM... Read More →


Thursday October 15, 2015 8:00am - 9:00am
C2

8:00am

Advanced CRM Workflows & Dialogs 201
In this session, you will see demonstrations of more advanced features of Workflows & Dialogs, such as child processes and recursion. Attendees should already be familiar with creating simple workflows.

Speakers
avatar for Mark Rockwell

Mark Rockwell

President, Rockton Software
Life.


Thursday October 15, 2015 8:00am - 9:00am
D1

8:00am

Maximizing and Designing for Best CRM Performance
Join this session to learn loads of tips, tricks, and best practices from real-world CRM systems that are large, complex, and demand top-notch performance. This session is focused mainly on on-premises CRM systems, but some tips will also apply to CRM Online and hosted environments.

Speakers
AF

Alex Fagundes

PowerObjects


Thursday October 15, 2015 8:00am - 9:00am
D9

2:00pm

Extra Armor for Securing Your CRM System
This configuration session looks at some of the newer features of Dynamics CRM Online (2015) in allowing a CRM Administrator to use access teams and hierarchical and field security modeling to better protect and increase performance of your CRM environment.

Speakers
avatar for Gus Gonzalez

Gus Gonzalez

CEO, CRM MVP, Elev8 Solutions Group
4x Microsoft MVP, Solution Architect, readiness expert, instructional designer, certified trainer, author, and sought-after speaker in the Microsoft Dynamics CRM community.


Thursday October 15, 2015 2:00pm - 3:00pm
D3

2:00pm

Getting a Positive 'Outlook' with CRM
It is still the number one supported issue with Dynamics CRM, but let's get on the positive side of things with Dynamics CRM and Microsoft Office Outlook. Join this session to relish in some helpful tips and best practices to ensure "CRM for Outlook" is best optimized for your environment and for your Users. This session will be repeated on Oct. 16th 2:15 pm (see ADC24R).


Thursday October 15, 2015 2:00pm - 3:00pm
D2

2:00pm

Make the Most Out of CRM's Recent Updates
Find out the most important information about the new features that came with 2015 and 2015 Online Update 1 such as calculated and rollup fields, themes, and business rules. Find out when you should use a particular feature, best practices, and how to make the most out of these enhancements to the core product.

Speakers
avatar for Pete Majer

Pete Majer

Principal Consultant, Sonoma Partners
I've been working with CRM products ever since graduation starting out as a developer for Siebel CRM. Since then, for the past 9 years, I've been working with Dynamics CRM 1.0, 3.0, 4.0, 2011, 2013, and 2015. I've worked with many different clients and industries and am always excited... Read More →
avatar for Blake Scarlavai

Blake Scarlavai

Development Principal, Sonoma Partners


Thursday October 15, 2015 2:00pm - 3:00pm
D1

2:00pm

Going OnPremise to CRM Online
Let's look at lessons learned and best practices in moving your Dynamics CRM environment from an on-premises environment to CRM Online. Real customer examples of lessons learned may be shared in helping shape what you need to know in taking Dynamics CRM on-premises to CRM Online.

Speakers
avatar for Scott Sewell

Scott Sewell

Senior Solution Architect, CRM MVP, Hitachi Solutions, Ltd
For the past 9 years, Scott has served as a Microsoft Dynamics CRM Solution Architect for Hitachi-Solutions (formerly as CustomerEffective). Additionally, Scott has been named a Microsoft Dynamics CRM MVP for the past 6 years. With 20 years of experience in software project implementations... Read More →


Thursday October 15, 2015 2:00pm - 3:00pm
D7

3:15pm

10 Tips on Integration Best Practices
During this session, you will learn the top 10 best practices when designing, developing, and managing integrations with Dynamics CRM. Find out the top IT concepts you need to consider and plan for when putting an integration in place.

Speakers
avatar for Pierre Hulsebus

Pierre Hulsebus

Senior Sales Engineer, Scribe
I have been working with Dynamics CRM since v 1.0 with a focus on data integration, and process design. I work with the biggest, and coolest, Dynamics CRM implementations many in other countries. So if you want to talk about integration of data into CRM and how to improve your... Read More →


Thursday October 15, 2015 3:15pm - 4:15pm
D1

3:15pm

Building Dashboards with Dynamics CRM 2015 Using Power BI
Do you want to understand how to create interactive dashboards using Dynamics CRM 2015 and Power BI? In this session, you will discover best practices to build and deploy these dashboards to Power BI Sites and Dynamics CRM 2015. You will learn to use the advanced Q/A functionality with Power BI to query data in dashboards, graphs, and charts, as well as how to extend dashboards to mobile iPad and Surface Power BI Apps. This session will be repeated on Oct. 16th 1:00 pm (see ADC23R).

Speakers
avatar for Steve Ivie

Steve Ivie

Solution Consultant, Tribridge
I am business solutions architect and author, responsible for designing, building and presenting customized business solutions with Microsoft Dynamics CRM and Office 365, in addition to integrating Power BI, Marketing, Dynamics GP, Dynamics AX, Dynamics NAV and related ISV products. For... Read More →


Thursday October 15, 2015 3:15pm - 4:15pm
D3

4:45pm

Mastering Rollup and Calculated Fields in CRM 2013/2015
Understand the basics of the new calculated and rollup field features in CRM 2015. Pick up some tips and tricks on using these calculating fields to do more without writing code, and learn about some of the constraints you have to work around.

Speakers
avatar for Jerry Weinstock

Jerry Weinstock

CRM MVP, Business Technology Strategist, CRM Innovation
Talk to me about: CRM and Waterskiing. I have been working with CRM since V1.2 in the Spring of 2003. At CRM Innovation I am responsible for working with clients to help them implement CRM the way their business works. Also, I manage our CRM Solutions for Event Management and Advanced... Read More →


Thursday October 15, 2015 4:45pm - 5:45pm
D3

4:45pm

Relationships - How Many Parents Can YOU Handle?
This session examines a case for handling the data entry of an entity with more than one parent with one-to-many relationships.  The demonstration will model one parent gathering the entity data to transfer to the other parent at completion.

Speakers
avatar for Glen Wolinsky

Glen Wolinsky

Lead Applications Developer, Miller & Martin PLLC
I have been a developer for over 18 years and have been working with CRM for over a year. The main body of my work at Miller & Martin has been in Practice Management system development and implementation along with a great deal of integration-related programming to move our data throughout... Read More →



Thursday October 15, 2015 4:45pm - 5:45pm
D8

4:45pm

A Mobile & CRM Administrative View
Join this session for a look at going mobile with Dynamics CRM. During this session we will look at how to plan, configure, test, and troubleshoot your CRM configuration in the new mobile world. The mobile platform provides many new opportunities for CRM Users, but having many different types of devices to support can lead to increased complexity for administrators like you.  Learn how to provide a good user experience to your Users, no matter what device they are using.

Speakers
avatar for Ivan Kurtev

Ivan Kurtev

Enterprise Technical Architect, Hitachi Solutions America Ltd


Thursday October 15, 2015 4:45pm - 5:45pm
D1

4:45pm

SQL for Administrators: Getting Down to the Nitty Gritty
In this session you can expect to learn how to navigate SQL Server Management Studio and what all the different sections are. From there you will learn you how to query the SQL Server Dynamics Management Views and how to utilize the wealth of data stored within them. If attending this session, it is best that you are familiar with SQL Server and know how to write basic queries. If attending all three SQL sessions, please consider this the final part of the series. This session is shared across the User Group Summit conferences, with attendees from all User Groups (AXUG, CRMUG, GPUG, and NAVUG) invited to attend.

Speakers
JK

Jeremy Kingry

eBECS North America


Thursday October 15, 2015 4:45pm - 5:45pm
A1

4:45pm

Press Your Luck & Embrace the Unified Service Desk
"No Whammies, no Whammies, Stop!" From CCA, to CCD, and now to USD the Unified Service Desk - if used correctly will ensure "no Whammies" for you in your customer care journey. Join this session to hear best practices in using USD in bringing unified customer care experiences to your customers.

Speakers
avatar for Steven Foster

Steven Foster

CRM Product and Marketing Manager, Intergen
I see myself as a bit of an evangelist for CRM. I have been working with CRM systems for over 15 years across many platforms with Dynamics CRM for the last 8 years. I have worked on many projects across many industries and many countries and I bring this knowledge to my sessions... Read More →


Thursday October 15, 2015 4:45pm - 5:45pm
D7
 
Friday, October 16
 

8:00am

CRM Mobile Deployment Best Practices
In this Ask the Experts session, our panelists will share top tips and best practices to all things mobile-related in using Dynamics CRM for today's agile worker. After the panel shares some of their top tips for deploying mobile solutions for CRM, you get to Ask the Experts your own questions about planning, deploying, and supporting a mobile environment for your Users.

Speakers
avatar for Nikita Polyakov

Nikita Polyakov

Mobile Solutions Practice Director, PowerObjects
Speaker, Author and a 7 year Microsoft MVP. Nikita has deep technical background in Dynamics CRM and Microsoft Developer eco-system. Passionate about mobility, web and user experience.
avatar for Jim Steger

Jim Steger

Partner, Sonoma Partners
I have been part of the CRM community since Dynamics CRM 1.0 Beta in 2002. I am most passionate about improving CRM usability and adoption, specifically through targeted and immersive user interfaces and mobile applications.


Friday October 16, 2015 8:00am - 9:15am
C3

8:00am

Intermediate Charting - XML Rated
This session will showcase the various XML considerations to customizing your charting and dashboard capabilities within Dynamics CRM.

Speakers
avatar for Art Small

Art Small

Solution Architect, Zero2Ten (An Edgewater Fullscope Company)
I've been working with Dynamics CRM since the 4.0 days (starting in 2008) first as a customer administering it, then later as a partner. I'm a "techie" at heart and love all of the Microsoft products and mobile capabilities with CRM as well as MS in general. I presently assist in... Read More →


Friday October 16, 2015 8:00am - 9:15am
D8

8:00am

CRM Form and Entity Customizations 101
In this session, learn how to use the form editor in CRM to modify the layout of forms and add new fields to a given entity. We will cover basic customization steps that can be accomplished by a new CRM Administrator. Tabs, Sections, Fields, Notes, Bing Maps, or anything form-related may be shared. Join this How2 session to dive right in.

Speakers
avatar for Mark Rockwell

Mark Rockwell

President, Rockton Software
Life.


Friday October 16, 2015 8:00am - 9:15am
D1

10:30am

Getting Data into Microsoft Dynamics CRM Faster
This session discusses the best practices that can be utilized to get data into Microsoft Dynamics CRM faster, which is particularly important for any initial data migration or ongoing integration.

Speakers
avatar for Daniel Cai

Daniel Cai

MVP/Principal Developer, KingswaySoft Inc.


Friday October 16, 2015 10:30am - 11:30am
D7

10:30am

CRM Form and Entity Customizations 201
This session takes the lessons learned in the form and entity customizations 101 class and discusses quick create forms, quick view forms, subgrids, collapsing tabs, related entity navigation, and other form customizations and performance optimizations you will need as you take on more advanced CRM Administrator tasks.

Speakers
avatar for Mike Hammons

Mike Hammons

Senior Director, Infinity Info Systems
Passionate about helping companies improve their business through technology. When I'm not helping companies with their sales, marketing and customer service aspects, I can usually be found in the Blue Ridge Mountains on two wheels. I might also be cooking up some tasty tidbits on... Read More →


Friday October 16, 2015 10:30am - 11:30am
D1

1:00pm

15 Tips from the CRM Tipsters
Oops, they did it again!? The CRM Tipsters are back with 15 tips on CRM configuration or technical best practices. This session promises to leave you with lots of great takeaways to benefit your CRM environment.

Speakers
avatar for George Doubinski

George Doubinski

Dude in charge, AlexaCRM
Nth time CRM MVP specialising in all things difficult. If you cannot find him online poking http://crmtipoftheday.com or http://crm.audio, it must be a rare occasion when he sleeps, spends time with his family or travels from A to B... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
D8

1:00pm

Understanding Teams from an Evolution, Security, and Transformation Perspective
This session focuses on the evolution and transformation of CRM Teams from CRM 4.0, CRM 2011, and CRM 2013/2015 upgrade path. Learn how security interaction has changed with teams and Users, with real-world migration path examples. Understand how to use the Team Security Model to better scale and increase performance of CRM for a superior User experience. This session will conclude with a demo/review of converting ownership teams to access teams in bulk using the multiple execute SDK method, and also a SSIS package that accomplishes the same using the KingswaySoft connector for CRM.

Speakers
avatar for Satish Srinivas

Satish Srinivas

Sr Software Engineer, FMGlobal
I have 15 years of experience in development of large enterprise application in web, client service, mobile, SQL server [2000-2014], SSRS [2000-2014] and Dynamic CRM [4.0-2015]. My interest in CRM compasses enterprise security design, scale and performance. My current role is to drive... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
D2

1:00pm

Your Avid CRM Integration Discussion
Share in this Ask the Experts discussion around all things CRM integration related. The panel will share best practices before diving into some great Q&A with all of you to help answer your integration questions.

Speakers
avatar for Daniel Cai

Daniel Cai

MVP/Principal Developer, KingswaySoft Inc.
avatar for  Chris Dew

 Chris Dew

Director of Product Management, eOne Solutions
I love customizing and integrating Microsoft Dynamics GP and Microsoft CRM! You can ask me about any of the following: Integration, Customization, Reporting, SmartList, SmartList Builder, Excel Reports, SmartConnect, Integration Manager, eConnect, SmartPost, Flexicoder, Extender... Read More →
avatar for Pierre Hulsebus

Pierre Hulsebus

Senior Sales Engineer, Scribe
I have been working with Dynamics CRM since v 1.0 with a focus on data integration, and process design. I work with the biggest, and coolest, Dynamics CRM implementations many in other countries. So if you want to talk about integration of data into CRM and how to improve your... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
D3

1:00pm

Customers Corner: Data With & Within CRM
This Ask the Experts session will share tips, suggestions, and best practices from a panel of Dynamics CRM customers on their guidance of how to work with data in and around a Dynamics CRM environment.

Speakers
avatar for Phyllis Eriksen, CIDA, CISA

Phyllis Eriksen, CIDA, CISA

Manager-Projects and Software Support, Audimation Services, Inc.
I have been working with CRM Online since CRM 2011. Besides being manager of projects and software support, I hold the roles of system administrator, customizer, trainer, SSRS report writer and change management gate keeper. We're on CRM 2015 and I really like the customization options... Read More →
avatar for Sarah Jelinek

Sarah Jelinek

Senior CRM Consultant/Trainer, Arctic Information Technology, Inc.
Sarah is a proud geek that loves technology and loves Dynamics CRM. She has had the opportunity to see the positive impact CRM has made for businesses and users since version 3.0 while delivering training and providing consulting services.
avatar for Rachel Winfree

Rachel Winfree

Global Application Developer, Permobil
I am the CRM Specialist for Permobil. I have been involved with CRM Online since we added CRM to the application stack with version 2011 and all update since. We use CRM globally, and integrate with a couple (soon 3) other data sources. I love to learn how we can use and maintain... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
D7

1:00pm

Building Dashboards with Dynamics CRM 2015 Using Power BI
Do you want to understand how to create interactive dashboards using Dynamics CRM 2015 and Power BI? In this session, you will discover best practices to build and deploy these dashboards to Power BI Sites and Dynamics CRM 2015. You will learn to use the advanced Q/A functionality with Power BI to query data in dashboards, graphs, and charts, as well as how to extend dashboards to mobile iPad and Surface Power BI Apps. This session was originally held Oct. 15th 3:15 pm (see ADC23).

Speakers
avatar for Steve Ivie

Steve Ivie

Solution Consultant, Tribridge
I am business solutions architect and author, responsible for designing, building and presenting customized business solutions with Microsoft Dynamics CRM and Office 365, in addition to integrating Power BI, Marketing, Dynamics GP, Dynamics AX, Dynamics NAV and related ISV products. For... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
D1

1:00pm

Azure and the Cloud - They're Not Just Colors and Fluff!
In this session you will learn that Azure has much more to offer than just infrastructure services.  We will cover how Azure can be utilized for integration services (Azure App Services), document services (Azure Document DB), Web/Mobile Apps, Machine Learning, and more. The goal is to provide an overview of services and how they may apply to your implementations today. This session is shared across the User Group Summit conferences, with attendees from all User Groups (AXUG, CRMUG, GPUG, and NAVUG) invited to attend.

Speakers
avatar for Tim Harris

Tim Harris

VP Strategy & Sales, Arbela Technologies
Tim brings more than 15 years of software and business ERP consulting experience. His experience ranged from building industry solutions for the postal industry supply chain with SAP to Manufacturing, Distribution, Engineering, Construction and Professional Services solutions with... Read More →


Friday October 16, 2015 1:00pm - 2:00pm
A1

2:15pm

The CRM Superhero’s Tips, Tricks, and Toolbox
If you want to put some new shine on your implementation to ensure it is at its best, then this is the session for you.  Join CRM MVP Scott Sewell for this fun session and we'll fly up, up, and away to look at some of the best free CRM configuration tools from across the landscape. You’ll discover how they can help transform you into your super-CRM-configurator-persona. This session was originally held Oct. 14th 1:30 pm (see ADC15).

Speakers
avatar for Scott Sewell

Scott Sewell

Senior Solution Architect, CRM MVP, Hitachi Solutions, Ltd
For the past 9 years, Scott has served as a Microsoft Dynamics CRM Solution Architect for Hitachi-Solutions (formerly as CustomerEffective). Additionally, Scott has been named a Microsoft Dynamics CRM MVP for the past 6 years. With 20 years of experience in software project implementations... Read More →


Friday October 16, 2015 2:15pm - 3:15pm
D7

2:15pm

Getting a Positive 'Outlook' with CRM
It is still the number one supported issue with Dynamics CRM, but let's get on the positive side of things with Dynamics CRM and Microsoft Office Outlook. Join this session to relish in some helpful tips and best practices to ensure "CRM for Outlook" is best optimized for your environment and for your Users. This session was originally held Oct. 15th 2:00 pm (see ADC24).


Friday October 16, 2015 2:15pm - 3:15pm
D4