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Friday, October 16 • 8:00am - 9:15am
Is There a Doctor in the House? The Anatomy of Effective Service Management

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Paging all CRM Service Residents! Join the CRM Service Doctor for this demo-oriented session on the anatomy of effective service management. You'll come away with best practices and a demonstration on how to guide your customer care through Dynamics CRM case management, Service Level Agreements (SLAs), and more.

avatar for Sarah Jelinek

Sarah Jelinek

Senior CRM Consultant/Trainer, Arctic Information Technology, Inc.
Sarah is a proud geek that loves technology and loves Dynamics CRM. She has had the opportunity to see the positive impact CRM has made for businesses and users since version 3.0 while delivering training and providing consulting services.

Friday October 16, 2015 8:00am - 9:15am PDT

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