In this session, attendees will gain insight into the business and consumer trends that are driving increased investment around self service and customer self service solutions. Attendees will learn how midmarket and enterprise customers have accelerated customer engagement and experienced measureable results across the areas of productive help desk, modern contact center, employee self-service and customer service. Learn how Microsoft is providing increased value through innovation. This is a great introductory session for customers interested in Microsoft's unified service offering.
