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Wednesday, October 14 • 9:45am - 10:45am
Multichannel Customer Service: Adding & Optimizing

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In today's ever-changing customer service landscape, customers expect responsive service. Whether its mobile, social media, chat, email, phone or other emerging channels, consistently good service is a must.  Embracing a multichannel approach to your customer service is critical to ensuring  satisfaction, but where should you start? This session will provide an overview of best practices when implementing and maintaining a multichannel support environment and how Parature can be best leveraged to provide this experience.


Wednesday October 14, 2015 9:45am - 10:45am
E1

Attendees (10)