CRMUG Summit 2015 has ended
CRMUG Summit 2015 Content is nearly finalized.   Minimal updates may be made however through mid-September 2015.  
Back To Schedule
Wednesday, October 14 • 9:45am - 10:45am
Multichannel Customer Service: Adding & Optimizing

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

In today's ever-changing customer service landscape, customers expect responsive service. Whether its mobile, social media, chat, email, phone or other emerging channels, consistently good service is a must.  Embracing a multichannel approach to your customer service is critical to ensuring  satisfaction, but where should you start? This session will provide an overview of best practices when implementing and maintaining a multichannel support environment and how Parature can be best leveraged to provide this experience.

Wednesday October 14, 2015 9:45am - 10:45am PDT

Attendees (0)