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Thursday, October 15 • 11:00am - 12:00pm
Microsoft Dynamics CRM & Parature: Better Together

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Come to this session to learn how leading brands and organizations are currently using Microsoft Dynamics CRM and Parature together to achieve a more productive, proactive, personalized and consistent customer experience. Learn how the use of these two solutions together creates a better view of the customer, better unifies sales, service and marketing, and works to increase customer retention and satisfaction. For those interested in bringing their CRM solutions onto a single platform and creating a next-generation customer experience, this session is for you.

Speakers
avatar for Diane Biesecker

Diane Biesecker

Senior Manager of Customer Experience, nTelos Wireless
In 2014 my team at nTelos Wireless implemented Case Management in CRM with an integration to Parature Knowledge Base. I have a long and diverse history of process improvement, with primary focus on Customer Support and Customer Experience. I am also a Six Sigma Master Black Belt from my years with GE.


Thursday October 15, 2015 11:00am - 12:00pm
E1