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Thursday, October 15 • 2:00pm - 3:00pm
Achieving Greater Customer Service Maturity

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Wanting to calculate your customer service ROI, but don't know where to start? Looking to add additional customer service channels or create a stronger and more successful customer service offering? Nucleus Research Vice-President Rebecca Wettemann focuses on helping organizations establish and validate customer service strategies, as well as achieve greater ROI through increased customer service maturity. Attend this session to learn the steps to greater and sustained customer service success.

Thursday October 15, 2015 2:00pm - 3:00pm PDT

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