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Friday, October 16 • 10:30am - 11:30am
Voice of the Customer: Listen. Understand. Act.

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Does your organization collect and value customer feedback?  Does your organization use this customer feedback to improve specific business outcomes?  Join us as we apply analytics to Customer Experience feedback, metrics, and measures to gain understanding and shape business outcomes.  As you develop more robust capabilities to listen to your customers and capture metrics at critical touch points, let’s take a look at insightful customer-focused analytics.  Reviewing quantitative & qualitative data, customer data correlated with operational data to provide insight into customer trends.

Speakers
avatar for Jessica Noble

Jessica Noble

CX Practice Leader, Tribridge
Jessica Noble has responsibility for the Customer Experience (CX) business consulting practice area for Tribridge with a background in Sales, Product Management, CRM, and CX. She specializes in working alongside customers to transform their organizations and realize their unique CX goals. She is passionate about understanding the customer journey, aligning processes with the desired experience and enabling employees to deliver a delightful... Read More →
avatar for Michael Porreca

Michael Porreca

Director, Business Intelligence & Analytics, Tribridge


Friday October 16, 2015 10:30am - 11:30am
C3

Attendees (20)