This event has ended. View the official site or create your own event → Check it out
This event has ended. Create your own
CRMUG Summit 2015 Content is nearly finalized.   Minimal updates may be made however through mid-September 2015.  
View analytic
Friday, October 16 • 1:00pm - 2:00pm
C4 Goes Boom! A Customer Care & Call Center Discussion

Sign up or log in to save this to your schedule and see who's attending!

Join this Ask the Experts panel to dive into a great discussion around the 4 Cs of customer care and call center optimization. Panelists will share some best practices they've learned along the way, then field your questions for a healthy discussion.

avatar for Steven Foster

Steven Foster

CRM Product and Marketing Manager, Intergen
I see myself as a bit of an evangelist for CRM. I have been working with CRM systems for over 15 years across many platforms with Dynamics CRM for the last 8 years. I have worked on many projects across many industries and many countries and I bring this knowledge to my sessions. I am a CRM MVP and blog and tweet regularly so please connect at www.nakedcrm.com or @FozzyNZ.
avatar for Jessica Noble

Jessica Noble

CX Practice Leader, Tribridge
Jessica Noble has responsibility for the Customer Experience (CX) business consulting practice area for Tribridge with a background in Sales, Product Management, CRM, and CX. She specializes in working alongside customers to transform their organizations and realize their unique CX goals. She is passionate about understanding the customer journey, aligning processes with the desired experience and enabling employees to deliver a delightful... Read More →
avatar for  Clarissa Simpson

 Clarissa Simpson

Dynamics CRM Specialist/Systems Analyst, Ford Motor Company
Microsoft Dynamics CRM Specialist / CRMUG Board of Advisors / Technology Project Manager / CRM Governance Guru / Quality Systems | Call Centers / CCA & CCD / Unified Service Desk | "Coming together is a beginning, staying together is progress, and working together is success." ~ Henry Ford

Friday October 16, 2015 1:00pm - 2:00pm

Attendees (11)