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Friday, October 16 • 10:30am - 11:30am
Demystifying CTI: Telephony Integration with CRM

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Computer Telephony Integration (CTI) has been a term banded about for years, along with lots of others like VOIP, SIP, Predictive dialing, etc. In this non-technical session, we will break down what all this means and more importantly, how your Users can benefit from taming this mystical thing called CTI. Learn how to improve User Adoption by simplifying activities for your Users and improving the customer experience.

avatar for Rowland Dexter

Rowland Dexter

Managing Director, QGate

Friday October 16, 2015 10:30am - 11:30am PDT

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