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avatar for Diane Biesecker

Diane Biesecker

nTelos Wireless
Senior Manager of Customer Experience
Waynesboro, Virginia
In 2014 my team at nTelos Wireless implemented Case Management in CRM with an integration to Parature Knowledge Base. I have a long and diverse history of process improvement, with primary focus on Customer Support and Customer Experience. I am also a Six Sigma Master Black Belt from my years with GE.