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Wednesday, October 14
 

9:45am

CRM Workflows & Dialogs 101 D1 Dynamics CRM - Beginning Scripting D7 1-2-3 Let's Get Started: CRM End User Edition C1 Power Up Your Productivity with Top Functional Uses of Office 365 and Dynamics CRM C2 Microsoft & CRMUG Conduit: Dynamics CRM UI - Sales D10 High Performance Customer Care C3 Let the Source Be With You - CustomerSource A1 Powering Your Customer Journey D4 Introduction to Service from Microsoft E2 Multichannel Customer Service: Adding & Optimizing E1 Getting Ready to Pull the CRM Trigger D2

1:00pm

Don't Be Shy, It's Just BI! A1

1:30pm

CRM Customization Preparedness: A Planning Perspective D1 50 Tips in 50 Minutes for End Users C2 Microsoft & CRMUG Conduit: Dynamics CRM UI - Service D10 Next Generation of Customer Service C4 Witnessing Marketing 101 - OOTB for the End User C1 Scouting & Preparing as CRM GameDay Draws Near D2 Your Blueprint for Success: Best Practices in Planning and Implementing Sales Automation Projects D9

3:00pm

Bridging the Gap Between Marketing and Sales with ClickDimensions D8 Complex Quotes in Seconds with Experlogix D2 Dealer Support Builds Revenue for Everyone D3 Getting Exactly the Perfect CRM Functionality for Your Company D9 Mobilize your Stakeholders with RESCO.NET C3 Scribe Software Super Session: Roadmap, Demo, and Q&A C2 Security Audit and Compliance Solutions for Dynamics CRM D7 Small Business Accounting Inside Microsoft Dynamics CRM D1 The CRM Lab: Killer Solutions to Empower CRM Users C1 TKDialogs Call Scripting and Web Self Service D10 Transforming the Web Engagement Experience with Adxstudio Portals D4

4:30pm

Introduction to Service from Microsoft E2 Dissecting the Administrator's O365 Experience with CRM D8 Becoming a Good Security Shepherd D3 Start Your Engines! Rev Up Your CRM with High Octane Advanced Finds, Charts, and Dashboards C2 Prepare for a Better Outlook: Best Practices in Using CRM Through Microsoft Outlook C1 Enterprise CRM System & Data Governance Panel D7

5:00pm

SQL for Dummies: Standard SQL to Manage Your Data A1